Forcepoint, a global cybersecurity leader, today announced that Eva Klein has joined the company as Chief Customer Officer. Klein brings more than 25 years of experience in cybersecurity, customer success, and customer journey excellence to help transform Forcepoint’s customer success organization into a global growth engine for the company’s AI-native Data Security Cloud platform.

Klein will lead Forcepoint’s global customer success organization, overseeing onboarding, adoption, retention, and long-term value realization as customers operationalize data security in the AI era. She reports to Rick Hanson, President of Go-to-Market.

As sensitive data moves across cloud platforms, SaaS applications, endpoints, and AI-driven workflows, organizations face mounting pressure to turn security investments into measurable outcomes. Agentic AI and the rapid growth of synthetic data are accelerating how data is created, shared, and reused—often beyond traditional security controls.

Visibility alone is no longer enough. Enterprises and governments need confidence that insight leads to action and that protections adapt continuously as risk and regulatory demands evolve.

Forcepoint’s AI-native Data Security Cloud helps organizations identify sensitive data in context, understand how it is accessed and shared, and adapt protection in real time through a unified, single-policy framework. The platform is designed to close the visibility-to-control gap as organizations scale AI adoption across back-office operations, infrastructure management, vibe coding, and more.

With more than 25 years of experience across customer success, partner enablement, and sales, Klein will focus on strengthening the customer journey as a continuous, “always-on” loop of operational excellence.

Most recently, she served as Vice President of Global Customer Success at Mimecast, where she led global teams focused on customer retention, value delivery, and operational scale. Prior to Mimecast, Klein held senior leadership roles including Vice President of Customer Success at HubSpot and Vice President of Customer Experience at Rapid7, guiding organizations through periods of rapid growth and platform expansion.

“Eva joins Forcepoint at a moment when customer success is inseparable from security outcomes,” said Rick Hanson, President of Go-to-Market at Forcepoint.

“Customers need both data visibility and control to navigate the complexities of AI operationalization, risk mitigation, and compliance. Eva has built global success organizations that help customers realize value in exactly these environments, and her leadership will be critical as we continue to scale.”

“Customers don’t measure security by features — they measure it by whether it works when risk changes,” said Eva Klein, Chief Customer Officer at Forcepoint.

“Forcepoint’s approach to data security is grounded in that reality. Helping customers turn insight into confident action, and sustain that over time, is what drew me to the company. Now is the time to hit the ground running with customers and teams worldwide as Forcepoint continues to redefine how data is protected in the AI era.”