PagerDuty Named a Leader and Outperformer in 2026 GigaOm Radar for IT Incident Response Platforms — Fourth Consecutive Year
AI / Machine Learning | 4 min read
PagerDuty, Inc. (NYSE: PD), a leader in AI-first operations management, has been named a Leader and Outperformer in the 2026 GigaOm Radar for IT Incident Response Platforms (IRP) — marking the fourth consecutive year it has received the Leader designation. PagerDuty also achieved the highest average score across key feature evaluations in this year's report, and was placed in the Innovation / Platform Play quadrant, recognising the PagerDuty Operations Cloud for its continued evolution as a centralised system of action for managing time-critical operational work.
What GigaOm Recognised: Four Core Strengths
The 2026 GigaOm Radar evaluates 17 vendors across technical capabilities, innovation, product maturity, and business impact. PagerDuty was recognised for strengths across four key evaluation areas:
- • Incident lifecycle orchestration — PagerDuty unifies detection, mobilisation, response execution, and post-incident learning within a continuous workflow, helping organisations maintain a consistent operational narrative as incidents evolve
- • Collaborative response — coordinating distributed teams, systems, and services through shared situational awareness and intelligent workflow automation
- • Mobile incident operations — enabling on-call responders to manage and resolve incidents from anywhere with full context and action capability
- • Response capabilities — the introduction of dedicated AI agents — including SRE, Scribe, Insights, and Shift — reflecting a coordinated approach to improving incident execution, collaboration, and post-incident analysis
"Incident response has evolved from isolated alerts to coordinated operational workflows that span teams, systems, and services. We've invested heavily in AI, automation, and intelligent workflows to help organisations reduce noise, coordinate response more effectively, and continuously learn from operational events. Being recognised by GigaOm as a Leader and Outperformer highlights the role the PagerDuty Operations Cloud plays as a platform for managing time-critical operations in modern digital environments."
— David Williams, Senior Vice President of Product, PagerDuty
"PagerDuty is a long-established leader in incident response, widely adopted as essential infrastructure for managing time-critical operational work across IT, engineering and digital business teams. The introduction of agents such as SRE, Scribe, Insights and Shift reflects a coordinated approach to improving incident execution, collaboration and post-incident learning."
— Stan Wisseman, Principal Analyst, GigaOm
A Maturing Market: From Alert Routing to Operational Control Platforms
The 2026 GigaOm report reflects how the incident response market itself has matured — evolving from simple alert routing into comprehensive operational control platforms that coordinate detection, response, and learning across modern digital environments. Organisations are increasingly adopting these platforms as centralised coordination layers that help teams manage operational complexity, maintain shared situational awareness, and continuously improve reliability. PagerDuty's AI-first approach — ingesting signals from over 700 integrations and trusted by nearly half of the Fortune 500, approximately two-thirds of the Fortune 100, and half of the Forbes AI 50 — positions it as essential infrastructure for this next phase of operational management. The company serves more than 35,000 organisations worldwide.
Key Takeaways
- • PagerDuty has been named a Leader and Outperformer in the 2026 GigaOm Radar for IT Incident Response Platforms — for the fourth consecutive year — and achieved the highest average score across key feature evaluations.
- • Placed in the Innovation / Platform Play quadrant, PagerDuty was recognised for incident lifecycle orchestration, collaborative response, mobile incident operations, and its suite of AI agents — SRE, Scribe, Insights, and Shift.
- • GigaOm's 2026 report evaluates 17 vendors in a market that has evolved from alert routing to comprehensive operational control platforms — with organisations now adopting incident response platforms as centralised coordination layers.
- • The PagerDuty Operations Cloud ingests signals from 700+ integrations, serving 35,000+ organisations globally — including nearly half the Fortune 500, ~two-thirds of the Fortune 100, and half of the Forbes AI 50.
- • The Outperformer designation specifically recognises PagerDuty's continued progress in applying AI agents to automate the incident lifecycle — reducing manual effort and accelerating operational response at scale.