SysAid, a provider of AI-first Enterprise and IT Service Management solutions, has announced the general availability of its new License Manager. This capability streamlines and unifies software license tracking and management directly within the SysAid ITSM platform.

License Manager gives IT teams centralized oversight of software usage across their organization, eliminating manual spreadsheet tracking. It provides full visibility into SaaS and software licenses—including unsanctioned usage—while surfacing actionable insights to uncover cost-saving opportunities from a single interface.

Addressing Critical Challenges in Software Management

As an AI-first solution, License Manager automates processes that have traditionally required extensive manual work. Its AI capabilities scan contracts, enrich data, and analyze usage patterns, giving IT teams stronger compliance, improved visibility, and enhanced cost efficiency with significantly less effort.

Industry research indicates that nearly a quarter of SaaS licenses are unused, and that most organizations lack full awareness of the applications active across their teams—highlighting the growing need for intelligent license management.

Key Use Cases

  • Automatic SaaS Discovery: Detect all applications in use across the organization via IDP integration to maintain an accurate, up-to-date inventory.
  • License Utilization Tracking: Compare purchased licenses to active users to identify under- or over-utilization.
  • Cost and Renewal Optimization: Reallocate unused licenses, eliminate waste, and negotiate renewals using precise usage-based insights.
  • Compliance and Governance: Identify overuse, monitor certification requirements, and reduce risks associated with shadow IT.

Early adopters are already benefiting from the new capabilities. “We went live and by the end of the day, we had all of our IT contracts in the system,” said Clifford DuPuy, Director of Information Technology at Grand Traverse County. “It’s incredible to have all information with upcoming renewals in one location. We need this for the entire county.”

“In a time when CIOs rank budgeting and cost management as their top priority, License Manager helps IT leaders regain visibility, efficiency, and control,” said Avi Kedmi, CEO of SysAid. “Combined with AI-first ITSM capabilities, SysAid provides IT teams with intelligent automation and cost optimization tools that eliminate blind spots and deliver measurable business impact.”

Fully integrated within SysAid, License Manager enhances IT operations by improving workflow efficiency, boosting budget control, and strengthening the IT team’s role as the trusted authority on software and application management.

Availability

License Manager is now available to all SysAid customers. Through the end of 2025, SysAid is offering a special Early Adopter promotion for both new and existing users. To learn more or schedule a demo, visit the SysAid website.

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