Domo Appoints Ben Schein as Chief AI and Analytics Officer — Accelerating the Shift From AI Pilots to AI Execution

Domo (NASDAQ: DOMO) has announced the appointment of Ben Schein as its new Chief AI and Analytics Officer — a role that reflects the company's expanding focus on helping customers deploy AI-powered applications and agents and continuing its own internal transformation using AI and analytics. The appointment elevates one of Domo's most experienced leaders into a position that sits at the intersection of the company's strategic direction and its most pressing customer challenge: moving organisations from AI ambition to AI execution.

Schein joined Domo in 2018 and has since held senior leadership roles spanning product and analytics. In his new role, he will lead Domo's internal AI and analytics transformation while simultaneously contributing to the company's efforts to deliver AI-powered solutions to customers — embedding AI across sales, marketing, finance, and product development, and using Domo's AI-powered applications and agents to automate workflows and improve execution at scale.

"Most companies have an execution problem more than an AI problem. They've invested in models, but those models aren't connected to the business. Ben has spent years solving exactly this problem — getting data to the right people, in the right form, so it actually changes what gets done. That's what we need to do for our own business and what we help customers do every day."

— Josh James, Founder & CEO, Domo

The Problem Domo Is Solving — and Why Ben Schein Is the Right Leader to Solve It

As organisations have invested heavily in generative AI, a familiar pattern has emerged: models that show impressive results in controlled pilots but never make it into production at scale. The gap between AI ambition and AI execution is not primarily a model problem — it is a data problem and a workflow problem. Models need access to the right governed data. They need to operate within the real workflows where business decisions are made. And they need to do all of this without creating new governance risks or requiring dedicated engineering teams to babysit them.

This is the challenge Domo's AI and Data Products Platform is built to address — and it is the challenge Ben Schein has spent his career working on. At Target, he led enterprise-wide analytics initiatives that scaled from a few thousand users to full enterprise deployment — driving the adoption of timely, granular data into the hands of business teams and embedding analytics into day-to-day decision-making. That experience of taking analytics from specialist tool to operational reality is exactly what the AI execution challenge now demands.

"Most companies are still designing software for humans to navigate. But AI doesn't need dashboards. It needs access to governed data and the ability to act within real workflows. That's the shift we're driving at Domo, both for our customers and within our own business."

— Ben Schein, Chief AI and Analytics Officer, Domo

Ben Schein's Career — From Enterprise Analytics at Target to Domo's AI Era

Before joining Domo, Ben Schein spent nearly a decade at Target as Senior Director of Enterprise Data, Analytics and Business Intelligence — leading large-scale analytics initiatives across merchandising and digital operations at one of the world's largest retailers. His work at Target focused on a challenge that remains central to his thinking: getting timely, granular data into the hands of business teams, and making analytics a natural part of how decisions are made rather than a specialist function operating at the margins of the organisation.

The Headless AI Architecture — Moving Beyond Dashboards

Schein's appointment comes at a moment when Domo is articulating a fundamental shift in how enterprise software should work in an AI-first world. At Domopalooza 2026, the company introduced its Domo Model Context Protocol (MCP) Server and AI agent framework — capabilities that connect external AI models to trusted, business-ready data and enable them to take action across business workflows programmatically.

This represents what Domo calls a headless approach to software — a model where AI agents interact with systems directly through governed connections and defined context, rather than through traditional user interfaces. In this model, the interface is no longer the primary way systems are used. AI can operate directly on data and systems, executing business logic without human navigation of dashboards or reports. The vision is a shift from systems that inform decisions to systems that execute them.

What Schein's Mandate Covers — Inside and Outside the Business

As Chief AI and Analytics Officer, Schein's mandate runs in two parallel directions — internal and external — each reinforcing the other. The dual nature of the role is intentional: Domo is using its own AI and analytics platform to transform its internal operations, and the learnings from that transformation directly inform how the company helps customers navigate the same journey.

The appointment of Ben Schein as Chief AI and Analytics Officer reflects a broader shift in how enterprise software companies are organising around the AI era. The C-suite title signals that AI is no longer a product feature or a technology initiative — it is a business transformation challenge that requires dedicated, senior leadership across both the internal operation and the customer relationship. For Domo, whose AI and Data Products Platform is built precisely for this moment, the appointment is a credibility signal and a strategic commitment in equal measure.

To explore Domo's AI and Data Products Platform and learn how it helps organisations move from AI pilots to production, visit domo.com.