One of the biggest names in card-present payments is rebuilding its financial base. Ingenico, which ships payment devices to businesses across the globe, has secured €150m (US$174m) in fresh funding to reset its capital structure and put its growth plans on firmer footing.

The investment, led by asset manager PIMCO, is meant to shore up the balance sheet, give the company more operational room to manoeuvre, and pay for both new products and a broader customer-support effort.

Resetting the balance sheet

Ingenico is framing the transaction as a "reset" of its capital structure, built around the €150m the PIMCO-led investor group is putting in.

The deal comes with a second component: a portion of the company's existing debt will be converted into equity, so lenders end up holding shares rather than loans. According to reports, the agreement followed a stretch of hard negotiation with creditors and shareholders as Ingenico worked toward a more durable financial structure to carry it into its next stage. CFO Joanne Bennett called it a proud and important moment for the business, thanking the internal teams and external advisers at Rothschild & Co and Latham & Watkins who worked through what she described as a complex process.

Bringing support closer to customers

A central plank of the plan is a customer-excellence strategy aimed at lifting service standards and positioning support teams nearer to the markets that matter most.

To do that, Ingenico will grow its global support footprint with new hubs in London, San Francisco and Istanbul, staffing them with account managers, solutions engineers and customer-support managers. The goal is faster responses and stronger ties with the banks, fintechs, merchants and acquirers that lean on its technology at scale. Much of this effort is anchored by the AXIUM range of Android-based devices, including the newer DX8000 series, which the company pitches as AI-ready hardware built to speed up transactions and support emerging payment scenarios.

A cloud-first direction under new leadership

The refinancing arrives as CEO Floris de Kort, who stepped into the role in late 2025, sets out a next chapter defined by cloud-native acceptance technology and a leaner, faster way of operating.

De Kort said the agreement lets Ingenico move more quickly on what matters most — better products, simpler payment operations and delivering for customers and partners. With a stronger balance sheet and new capital secured, he argued, the company can execute more sharply and put money into the areas that will shape its future, adding that he had never been more confident the firm's strongest years were still to come.

With a strong balance sheet and new capital in place, we can execute better and invest in the areas that will define our next phase. — Floris de Kort, CEO of Ingenico

Cloud platform and developer tools

At the heart of that strategy sits Ingenico 360, a unified cloud platform that pulls application management, transaction services, analytics and device controls into one ecosystem.

By consolidating those functions, the company wants to simplify how partners manage their estates and make it easier to roll out new features across its worldwide fleet of devices. Running alongside it, the Ingenico Developer Journey gives independent software vendors and partners direct access to APIs, documentation and tooling to build, certify and launch payment offerings faster — an approach designed to shorten time-to-market and encourage others to innovate on top of Ingenico's infrastructure.

Scale and what comes next

Ingenico's reach is already substantial, with devices running in more than 120 countries and underpinning a meaningful share of in-person card commerce.

Tens of millions of terminals are in the field, backed by thousands of applications and decades of experience in payment acceptance. With the capital reset done, larger customer teams in place and a cloud-led roadmap taking shape, the company is lining itself up to compete in a market increasingly driven by software-defined terminals, AI-enabled commerce and real-time, data-rich payment operations.